Remote Desktop Support (HCL Lucknow UAE)
Remote Desktop Support
HCL Lucknow is hiring!
Profile: RDS(Remote Desktop Support)
Exp.- 3- 10 years
Description:
• Troubleshooting HW issues ( No Boot , No Post , No Video , BSOD)Identify point of failures on desktops and Laptops
• Serve as technical support for Staples Windows environment
• Perform preventative maintenance on all workstations
• Troubleshooting browser issues , VPN clients ,Internet issues (Wired & Wireless ),Outlook issues ,other OS related troubleshooting
• Printer, shared drive mapping.
• Installing software on the client systems.
• Proficiency in Windows Operating Systems
• VPN Connectivity and TCP/IP LAN networks
• Demonstrated knowledge and ability to remotely manage client systems
• Associates degree (Computer Science or Business/Information Systems preferred) or equivalent experience.
• 2+ years’ experience in helpdesk operations or Remote Desktop
• Excellent written and oral communication skills
• Strongly oriented toward excellent customer service and a desire to learn about the business
(1.) To keep self-abreast of the changing paradigm through reading, research, feedback, and competitor analysis to ensure that the process design has the next/best practices
(2.) To prepare business requirement documents for automation/enhancement of the HR Process(es), lead pilot and testing efforts of a process rollout including preparation of training material and ensure that customer queries on a new process are responded to. (3.) Ensure adherence to the published compliance framework. Monitor by conducting periodic audits to ensure all compliance aspects are adhered to; Analyze and publish reports on the findings; discuss with the concerned stake holders and follow up on the clos
(4.) To analyze and integrate the CoE Process and adjoining HR/Business Processes for bringing out higher alignment by creating new designs or enhancing the current design as per industry and regulatory norms.
Interested?
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Have someone to refer?
Drop your CV at:
aditi.agarwal@hcl.com
To apply for this job email your details to aditi.agarwal@hcl.com
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