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Receptionist
About the job
Job Brief
The Pet Shop Grooming and Spa is searching for a profoundly coordinated, result-driven Receptionist/Admin to convey incredible principles of client care and creature government assistance to the prepping salon.
We are searching for a courteous, proficient Customer Service and Administration Executive to work intimately with other colleagues to offer exceptional assistance to our clients by responding to questions, taking care of protests, and investigating issues with our items and administrations. The Customer Service Representative may deal with a high volume of inbound or outbound calls or both and should try to make a positive encounter for every guest. Furthermore, they ought to be exceptionally coordinated, and result headed to develop and keep up with the client base, oversee arrangements, salon neatness, and pet government assistance that are in their consideration.
You ought to be client-centered, conscientious, and productive. You ought to be considerate, solid, educated, and versatile.
Receptionist/ Admin Responsibilities:
· Good comprehension of all parts of canine and feline preparation – little pet and bird is a reward.
· Strong client assistance and deals/retail abilities.
· Guaranteed pet security and solace.
· Ensure prepping salon meets high wellbeing and disinfection principles and is all around kept up with.
· Ensure preparing showcases and shop use items are very much kept up with for all intents and purposes and stock levels are above negligible for the salon's usefulness.
· Following all arrangements, systems, and controls and offer help to the Supervisor.
· Manage customer information base
. Doing administrative work
. Dealing with Telephone requests.
. Deal with the overall office email inbox, reacting o general inquiries.
. Play out extra authoritative work.
. Timetable arrangements and meetings for customers.
. Course making arrangements for every one of the arrangements
. Work with customers to assemble data and documentation in an opportune way.
. Get the clients in a cordial way and give data and help with respect to the systems.
. Take advantage of lucky breaks to upsell items when they emerge
· Recommendations for items or administrations that may better suit customer needs.
. Dealing with the group consistently
· Adhering to all organization strategies and techniques.
Requirements:
. Secondary School Diploma or same.
· Exceptional client care, undivided attention, and verbal and composed relational abilities,
proficient telephone voice.
· Understanding of organization items, administrations, and arrangements.
· Proficiency with PCs, particularly with CRM programming and MS Office.
· Ability to pose prying inquiries and diffuse tense circumstances.
· Strong using time effectively and dynamic abilities.
· Adaptability and responsibility.
· Fluency in various dialects might be wanted.
Preference:
English speaking
Pet Grooming industry knowledge is an advantage.
To apply for this job please visit www.linkedin.com.
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